We do not provide refunds once a transaction has been completed. Payments are immediately transferred to suppliers or applied to advertising campaigns. Instead of refunds, we focus on prevention and protection through verified suppliers, secure processes, and our First Order Guarantee.

If issues arise with a buyer - such as delayed payments, unclear requirements, or disputes - our Customer Success team is here to help. We step in as a neutral party to facilitate communication, resolve conflicts, and protect your interests. Our First Order Guarantee also ensures that your very first deal on Lalaaji is safeguarded, giving you confidence to grow your business with trusted buyers.

Yes, you may cancel your subscription at any time. Your services will remain active until the end of your billing cycle. Please note that partial refunds are not issued.

Trust is central to our business. Lalaaji is officially registered with the Chamber of Commerce in the Netherlands and has been operating since 2020. We are not a scam - we are a legally established company dedicated to helping businesses grow through secure trade and marketing solutions.

Instead of offering refunds, we assign you a dedicated Customer Success Agent to ensure you get results. They help optimize your listings, improve visibility, and connect you with the right buyers to maximize your growth on Lalaaji.

Silver Plan – Perfect for getting started. Includes basic product listings, access to the buyer pool, RFQ responses, and standard onboarding support. Ideal for small businesses testing B2B sales on Lalaaji. Gold Plan – Designed for growth. Everything in Silver, plus a custom branded website, higher product listing limits, priority in search results, included ad budget, and a dedicated Customer Success Agent to guide your sales strategy. Platinum Plan – Maximum exposure and full support. Includes everything in Gold, plus premium ad credits, global fulfillment options, advanced analytics, first-order guarantee coverage, and VIP onboarding with ongoing personal account management. Platinum members also get early access to new features.